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Portraits-Terms & Conditions





copyright 2017 | design and images owned by S&J Walkden Photography

S&J
Walkden

Portrait Photography

S&J Walkden

Terms and Conditions

Orders for photographs - the delivery time is approximately 2 - 3 weeks (subject to availability). Orders placed online are usually ready in the same time frame of 2 - 3 weeks for collection. If you require your order to be delivered these orders incur a delivery/postage & pack charge of up to ten pounds (UK addresses only). If your order is needed urgently please contact us directly for confirmation that we are able to fulfil your order in the time frame required - we may have to arrange special delivery of your order (up to ten pounds charge to cover postage & pack).
S&J Walkden Photography will not use, or sell or make available any images originating from a customer sitting to any third party for any reason except for the promotion of our own business. The customer confirms that the company has their permission to do this unless specified in writing (by letter) at the time of ordering.
Copyright in all images remains the property of S&J Walkden Photography. The customer understands and accepts that copying any photographs supplied/sold by S&J Walkden Photography (prints & internet images) is not permitted under the 1988 Copyright Designs & Patents Act.
S&J Walkden Photography guarantees that any customer information gathered in the course of its business will not be shared with any third party other than for the purposes of carrying out its normal business. S&J Walkden Photography may from time to time contact customers with regard to special offers promotions or new products.
We regret we are unable to give refunds as orders for portraiture are bespoke in nature. Please ensure that you have ordered the correct size and quantity of photographs. In the unlikely event of a printing fault on your portraits, or a frame defect, please inform us immediately so we can arrange a replacement. All images purchased for downloading are prepared to the highest standards for our laboratory but we cannot guarantee the print quality you will receive from an outside processing/printing service.
Picture cropping and editing. If you have specific edit or crop requirements please contact us prior to placing your order. Please note that we will crop/retouch anything you order to make the background clean and white for the modern portrait styles.
Any questions - please contact us by telephone or email prior to ordering. For any specific order requirements please contact us via email or telephone ( email preferable ) All prices quoted are valid for 30 days from the date on the email quotation reply

Returns Policy
All goods or items that are personalised cannot be returned to S&J Walkden Photography unless the items have been damaged in transit or if there is a manufacturing fault. If an item has been received and it is damaged or faulty, please contact S&J Walkden Photography within 24 hours of receipt of goods so
that an exchange can be arranged. Any returns must first be approved.

Please note that all bespoke items are excluded from the The Consumer Protection (Distance Selling) Regulations 2000, Clause 13(c).